New Hampshire Lean Summit II
Lean Inspiring Innovation

Date: Tuesday, September 24, 2013
Time: 8:00 AM - 12:00 PM
Location: New Hampshire Police Standards & Training Council
New Hampshire Lean Summit Program
8:00 a.m. Registration / Poster Sessions
8:30 a.m. Welcome by Commissioner Thomas Burack, Department of Environmental Services & Commissioner Christopher D. Clement, Department of Transportation
8:40 a.m. Welcome remarks by Governor Maggie Hassan
8:50 a.m. Presentation by Governor Hassan of the "Outstanding Work in Lean Process Improvement" Recognition
9:00 a.m. Keynote speaker: Jim Womack, Founder, Lean Enterprise Institute
9:30 a.m. Break/ Visit Posters
9:45 a.m. State Case Study: Department of Health & Human Services - NH Hospital Billing & Reimbursement, John MacPhee, DHHS
10:15 a.m. Best Practices & Common Roadblocks, Bob Minicucci, State Lean Network
10:35 a.m. Break/ Visit Posters
10:50 a.m. Non-Profit Case Study - Gateways Community Services - Support Intensity Scale - Mindy Pond, Family Support Operations Manager
11:10 a.m. State Case Study: Department of Revenue Administration - Meals and Rentals License Renewals Project - Melissa Rollins, Diane Dawson, & Philip Lawrence, DRA
11:30 a.m. "Door prize" scholarships to Bureau of Education & Training's class, Introduction to Lean Process Improvement Techniques - Commissioner Linda Hodgdon, Department of Administrative Services.
11:40 a.m. Closing Observations: Jim Womack
11:50 a.m. Closing Observations: Commissioner John Barthelmes, Department of Safety