Dagmar Vlahos

Dagmar Vlahos

Lean Black Belt
Senior Process Engineer, UNH Project Management Office (PMO)
Phone: 603-862-4962

Dagmar's Lean journey began in 2005 when her manager requested she attend a White Belt class at Fidelity Investments. Dagmar was then brought through the ranks of Six Sigma training and in 2006 she received a recommendation from the Fidelity leadership team to participate in their Six Sigma Black Belt program. Dagmar managed a team of 30 Fidelity associates and applied Six Sigma in the day to day operational work of her team. In 2012, Dagmar joined the University of NH to assist UNH departments in evaluating existing processes, work with teams to recommend enhancement opportunities and to build a Lean culture. Soon after she attended the Lean training through the State of NH Bureau of Education and Training, she worked her way to receive her Lean Black Belt in 2015. She quickly recognized the need for Lean training for UNH staff and incorporates staff and leadership training into her day to day work with teams.


  • NH Bureau of Education and Training, Lean Black Belt
  • Fidelity Investments, Trained Six Sigma Black Belt
  • Southern New Hampshire University, BS, Business Administration with a minor in Human Resources


  • Professional Presenter
  • Team Facilitator
  • Mentor
  • Project Management
  • Lean Instructor


  • Senior Process Engineer, University of New Hampshire (UNH)
  • Director, Managed Payroll and HR/Payroll Support, NuView Systems
  • Senior Account/Project Manager (Benefits), Workscape an ADP Company
  • Human Resources/Payroll Consultant/Project Manager, Resource Navigation, Inc.
  • Director, Human Resources Service Delivery Excellent, Fidelity Investments

Lean Work

  • Shingo Model focus- Dimension 1: Cultural Enablers
  • Available for mentoring
  • Designed and deliver course content for university system staff including Introduction to Lean, along with Lean Yellow Belt and Lean Green Belt Certification Programs
  • Designed and deliver Lean for Leaders “Leading in a Lean Culture” course content for university system leaders
  • Lead Organizer for the UNH / State of NH Lean Summit 2015, 2016 and 2018
  • Lean Projects Include but are not limited to: HR Onboarding; HRIS Production Support; HR Leave of Absence Processing; Student Billing; Student Withdrawal Project; Graduating Students Project; IT Client Services Phone Scheduling; Sponsored Research Grant Billing, Proposal Development and Effort Certification; IT Knowledge Base; Dining Central Production; Navitas (International Students) Bill Project; Housing between semester room moves; Travel, Reimbursement, University Credit Card purchases reconciliation process