Dagmar's Lean journey began in 2005 when her manager requested she attend
a White Belt class at Fidelity Investments. Dagmar was then brought through
the ranks of Six Sigma training and in 2006 she received a recommendation from
the Fidelity leadership team to participate in their Six Sigma Black Belt
program. Dagmar managed a team of 30 Fidelity associates and applied Six Sigma
in the day to day operational work of her team. In 2012, Dagmar joined the
University of NH to assist UNH departments in evaluating existing processes,
work with teams to recommend enhancement opportunities and to build a Lean
culture. Soon after she attended the Lean training through the State of NH
Bureau of Education and Training, she worked her way to receive her Lean Black
Belt in 2015. She quickly recognized the need for Lean training for UNH staff
and incorporates staff and leadership training into her day to day work with
teams.
Education
- NH Bureau of Education and Training, Lean Black Belt
- Fidelity Investments, Trained Six Sigma Black Belt
- Southern New Hampshire University, BS, Business Administration with a minor in Human Resources
Skills
- Professional Presenter
- Team Facilitator
- Mentor
- Project Management
- Lean Instructor
Experience
- Senior Process Engineer, University of New Hampshire (UNH)
- Director, Managed Payroll and HR/Payroll Support, NuView Systems
- Senior Account/Project Manager (Benefits), Workscape an ADP Company
- Human Resources/Payroll Consultant/Project Manager, Resource Navigation, Inc.
- Director, Human Resources Service Delivery Excellent, Fidelity Investments
Lean Work
- Shingo Model focus- Dimension 1: Cultural Enablers
- Available for mentoring
- Designed and deliver course content for university system staff including Introduction to Lean, along with Lean Yellow Belt and Lean Green Belt Certification Programs
- Designed and deliver Lean for Leaders “Leading in a Lean Culture” course content for university system leaders
- Lead Organizer for the UNH / State of NH Lean Summit 2015, 2016 and 2018
- Lean Projects Include but are not limited to:
HR Onboarding; HRIS Production Support;
HR Leave of Absence Processing;
Student Billing;
Student Withdrawal Project;
Graduating Students Project;
IT Client Services Phone Scheduling;
Sponsored Research Grant Billing,
Proposal Development and Effort Certification;
IT Knowledge Base; Dining Central Production;
Navitas (International Students) Bill Project;
Housing between semester room moves;
Travel, Reimbursement, University Credit Card purchases reconciliation process