What is Lean?
Lean is an organizational management system comprised of principles, tools, and techniques
focused on customer value. Lean tools are used by public, private and non-profit sectors
to improve processes by removing waste, increasing efficiency and elevating quality.
Lean addresses what customers and employees identify as inefficient uses of materials
and personnel. Lean asks organizations to examine and rethink what they do, as well as
how and why they do it. Processes are evaluated and improved, increasing quality and
value for delivered to customers
Lean empowers employees, tapping into their intelligence, creativity and experiences to
implement more efficient ways of completing tasks and reaching organizational goals.
By using Lean, organizations can be more efficient, enhance customer satisfaction, as well
as employee engagement and morale.