"Encouraging innovation in how the State of New Hampshire provides essential public services is a critical aspect of maintaining fiscal responsibility and protecting taxpayer dollars. I strongly support the continued use of Lean process improvement tools as a proven means to ensure that public funds are used as efficiently and effectively as possible. We owe the citizens of the Granite State a government that is committed to eliminating waste. By focusing on collective problem-solving in order to deliver services as efficiently as possible, Lean is helping us build a stronger, more innovative New Hampshire."
-Governor Maggie Hassan
What is Lean?
Lean is a set of tools used by public, private and non-profit sectors to improve processes by removing waste, increasing efficiency and elevating quality.
How does Lean work?
Lean addresses what customers and employees identify as inefficient uses of materials and personnel. Lean asks organizations to examine and rethink what they do, as well as how and why they do it. Processes are then evaluated and corrected, resulting in maximum quality and value delivered to customers.
Rather than being mandated by management, Lean empowers employees, tapping into their intelligence, creativity and experiences to implement more efficient ways of completing tasks and reaching organizational goals.
As a result of Lean, organizations become more efficient while enhancing customer satisfaction as well as employee engagement and morale.
Jim Womack, founder of the Lean Enterprise Institute, addressed the NH Lean Summit on September 24, 2013. Click here for more information on the 2013 Summit.
Lean Practitioners and Lean Projects in New Hampshire