Angela has been employed by the NH DOT since 2011. She is the agency's ADA (Americans
with Disabilities Act) Coordinator. She works with those who experience issues
related to domestic violence when it affects their safety at work and she serves as
the agency's Lean Coordinator. Prior to coming to the DOT, Angela served as one of
two Disability Program Navigators covering the state of New Hampshire. For many
years Angela managed group Long Term Disability claims or managed those who manage
Long Term Disability claims for major insurance companies. Fostering teamwork and
developing innovations is what Angela strongly promotes. Please don't ever use the
expression "this is the way we've always done it" in front of her! She truly believes
that any process and procedure has room for improvement.
Education
- NH Bureau of Education and Training Lean Black Belt
- Utica College of Syracuse University, BS, Business/Economics
Skills
- Leading a Team Through Kaizens
- Process Mapping
- Fostering Teamwork
- Creating Trust
Experience
- Employee Medical Risk Specialist, NH Department of Transportation
- Disability Program Navigator, Department of Resources and Economic Development
- Many years of managing Group Long Term Disability Claims and managing claims departments for major insurance carriers
Lean Work
- Shingo Model focus- Dimension 1: Cultural Enabler
- Computer Access Transfer process
- Discretionary Funding process
- Longevity Certificate process
- MVR process flow
- Position waiver
- Process for training funds
- Retirement Certificate process
- Supplemental sick leave process
- Surplus Property Disposal
- Payment of Toll Violations
- Transparency request
- Agency Lean Coordinator and founded DOT Lean Coalition