Angela Linke

Angela Linke

Lean Black Belt
Employee Medical Risk Specialist

Angela has been employed by the NH DOT since 2011. She is the agency's ADA (Americans with Disabilities Act) Coordinator. She works with those who experience issues related to domestic violence when it affects their safety at work and she serves as the agency's Lean Coordinator. Prior to coming to the DOT, Angela served as one of two Disability Program Navigators covering the state of New Hampshire. For many years Angela managed group Long Term Disability claims or managed those who manage Long Term Disability claims for major insurance companies. Fostering teamwork and developing innovations is what Angela strongly promotes. Please don't ever use the expression "this is the way we've always done it" in front of her! She truly believes that any process and procedure has room for improvement.

Education

  • NH Bureau of Education and Training Lean Black Belt
  • Utica College of Syracuse University, BS, Business/Economics

Skills

  • Leading a Team Through Kaizens
  • Process Mapping
  • Fostering Teamwork
  • Creating Trust

Experience

  • Employee Medical Risk Specialist, NH Department of Transportation
  • Disability Program Navigator, Department of Resources and Economic Development
  • Many years of managing Group Long Term Disability Claims and managing claims departments for major insurance carriers

Lean Work

  • Shingo Model focus- Dimension 1: Cultural Enabler
  • Computer Access Transfer process
  • Discretionary Funding process
  • Longevity Certificate process
  • MVR process flow
  • Position waiver
  • Process for training funds
  • Retirement Certificate process
  • Supplemental sick leave process
  • Surplus Property Disposal
  • Payment of Toll Violations
  • Transparency request
  • Agency Lean Coordinator and founded DOT Lean Coalition