Laura Holmes, MPA

Laura Holmes, MPA

Lean Black Belt
Project Manager, Department of Administrative Services
Phone: 603-271-9091

Laura is a project manager within the office of Operational Analysis and Project Management in the Department of Administrative Services focusing on state-wide systems and operational improvement. She began her career in the Department of Health and Human Services in 2004 using Lean practices and process improvement methods to improve operations and performance and enhance the quality of services provided by the State. Over the years Laura has facilitated and participated in a wide range of improvement projects and is experienced using a variety of tools and approaches. Laura is a strategic and systems thinker and enjoys creating order out of chaos, being an agent of change, fostering a culture of quality, and witnessing the transformative power of Lean practices.


  • NH Bureau of Education and Training, Lean Black Belt
  • NH Bureau of Education and Training, Certified Public Manager
  • University of New Hampshire, Master in Public Administration
  • Rochester Institute of Technology, Bachelor of Science


  • Project Management
  • Quality Improvement Methods and Tools
  • Performance Management and Measurement
  • Program Management and Evaluation
  • Strategic Planning and Alignment
  • Communications/Writing


  • Project Manager, Office of Operational Analysis and Project Management, DAS
  • Program Planning and Review Specialist, Office of Quality Assurance and Improvement, DHHS
  • Chief, Public Health Improvement Section, Bureau of Public Health Systems, Policy and Performance, Division of Public Health Services, DHHS

Lean Work

  • All Shingo disciplines
  • Available for mentoring
  • Systems and Operational Improvement
  • Lean/QI training design
  • Lean projects: DHHS Quality Service Review Process (28 sub projects), DPHS Travel Process, DPHS Policy and Process to Establish Policies, DPHS Shared Folder System, DPHS Oral Health Program Site Visit Process, DPHS Process to Identify Grant Finance Information