Laura is a project manager within the office of Operational Analysis and
Project Management in the Department of Administrative Services focusing
on state-wide systems and operational improvement. She began her career
in the Department of Health and Human Services in 2004 using Lean practices
and process improvement methods to improve operations and performance and
enhance the quality of services provided by the State. Over the years Laura
has facilitated and participated in a wide range of improvement projects and
is experienced using a variety of tools and approaches. Laura is a strategic
and systems thinker and enjoys creating order out of chaos, being an agent of
change, fostering a culture of quality, and witnessing the transformative
power of Lean practices.
Education
- NH Bureau of Education and Training, Lean Black Belt
- NH Bureau of Education and Training, Certified Public Manager
- University of New Hampshire, Master in Public Administration
- Rochester Institute of Technology, Bachelor of Science
Skills
- Project Management
- Quality Improvement Methods and Tools
- Performance Management and Measurement
- Program Management and Evaluation
- Strategic Planning and Alignment
- Communications/Writing
Experience
- Project Manager, Office of Operational Analysis and Project Management, DAS
- Program Planning and Review Specialist, Office of Quality Assurance and Improvement, DHHS
- Chief, Public Health Improvement Section, Bureau of Public Health Systems, Policy and Performance, Division of Public Health Services, DHHS
Lean Work
- All Shingo disciplines
- Available for mentoring
- Systems and Operational Improvement
- Lean/QI training design
- Lean projects: DHHS Quality Service Review Process (28 sub projects),
DPHS Travel Process, DPHS Policy and Process to Establish Policies,
DPHS Shared Folder System, DPHS Oral Health Program Site Visit Process,
DPHS Process to Identify Grant Finance Information