Suzy Easterling-Wood

Suzy Easterling-Wood

Lean Green Belt
Director, Quality and Utilization Management
Phone: 603-271-5463

Suzy just began her 10th year with the DHHS. During the last several years Suzy has facilitated and participated in multiple CQI projects. Her position requires the use of variety of tools and approaches to Quality Improvement strives to continuously improve the quality of services provided to the patients at NHH. Once introduced to Lean culture, Suzy quickly integrated Lean concepts and processes into the UM department at NHH and encouraged her entire team to follow suit. Currently they are all Yellow belt certified with some moving on to Green Belt certification. Suzy is a strong advocate for bridging the gap between leadership and front line staff to encourage realistic, sustainable change that allows for all levels of the organization to stand behind workflow process with integrity and commitment.

Education

  • Saint Martin's University, BA, Psychology
  • Antioch University New England, Masters in Human Services Administration
  • NH Bureau of Education and Training, Lean Green Belt

Skills

  • Facilitation/Group Dynamics/Teambuilding
  • Quality Improvement Methods and Tools
  • Professional Development and Training
  • Performance Management
  • Conflict Resolution
  • Communication

Experience

  • Director, Quality and Utilization Management, NH DHHS - New Hampshire Hospital
  • Quality and Compliance Specialist, NH DHHS - New Hampshire Hospital
  • Utilization Review Coordinator, NH DHHS - New Hampshire Hospital
  • Child Protection Service Worker - NH DHHS - Division of Children Youth and Families

Lean Work

  • Available for mentoring
  • Facilitator - DHHS Health Facilities Complaint Process Team
  • Sponsor - NHH Financial Advocacy Unit - UR Process
  • Team Member - NH Hospital Pre Admission Work Flow Process