Edie Chiasson

Edie Chiasson

Lean Black Belt
Audit Supervisor, NH Lottery
Phone: 603-271-7151

Edie is the Sales Manager at the NH Lottery. She transferred to the Lottery from the Department of Safety where she was a Contact Center Supervisor for five years. She has over 20 years of experience developing professionals in customer service, sales, and operational positions for banking, insurance and other financial industries. Throughout her career she practiced various methods of process improvement. In June 2016, she earned her Lean Black Belt designation. Her specialty is selling concepts, coaching individuals, and presenting to groups.

Education

  • Lean Black Belt, State of NH, Bureau of Education and Training
  • Granite State College, NH University System, BS, Financial Planning and Management
  • American College, Chartered Life Underwriter, Bryn Mawr, PA
  • American College, Chartered Financial Consultant, Bryn Mawr, PA

Skills

  • Customer Sales and Service Management
  • Financial Management
  • Small/Large Team/Group Facilitation/Presentation
  • Project management
  • Staff Development

Experience

  • Sales Manager, NH Lottery
  • Contact (Call) Center Supervisor, NH Department of Safety, Division of Motor Vehicles
  • Customer Sales and Service Manager, TD Bank
  • Member Contact (Call) Center Manager, St. Mary's Bank
  • Marketing Coordinator, Lincoln Financial Group

Lean Work

  • Shingo Model focus- Dimension 1: Cultural Enablers
  • Available for mentoring
  • Lean coordinator at NH Lottery - Introduced Lean cultural concepts; completed Lottery’s first formal project in 2015; completed a second formal project in 2016; completed many smaller, informal projects within the sales unit - improved efficiencies of process and elimination of paper/waste.
  • Various Lean project roles – Facilitator, Data Manager, Participant, Observer (samples below)
    • Shared Drive Organization/Maintenance - NH Lottery
    • Attendance Tracking - NH Lottery
    • UPS Infrastructure - NH DOS
    • Handicap Placard Application/Process - NH DOS/DMV
    • Grant Relay (Tracking) - Community College System
  • Member of the NH Lean Executive Committee and NH Lean Network