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New Hampshire Lean 2013 Summit

New Hampshire Lean Summit II
Lean Inspiring Innovation
Date: Tuesday, September 24, 2013
Time: 8:00 AM - 12:00 PM
Location: New Hampshire Police Standards & Training Council
Link to the Governor's statement about the Lean Summit and her Commendation of the Department of Revenue's M&R Lean Project

New Hampshire Lean Summit Program

8:00 a.m. Registration / Poster Sessions
8:30 a.m. Welcome by Commissioner Thomas Burack, Department of Environmental Services & Commissioner Christopher D. Clement, Department of Transportation
8:40 a.m. Welcome remarks by Governor Maggie Hassan
8:50 a.m. Presentation by Governor Hassan of the "Outstanding Work in Lean Process Improvement" Recognition
9:00 a.m. Keynote speaker: Jim Womack, Founder, Lean Enterprise Institute
9:30 a.m. Break/ Visit Posters
9:45 a.m. State Case Study: Department of Health & Human Services - NH Hospital Billing & Reimbursement, John MacPhee, DHHS
10:15 a.m. Best Practices & Common Roadblocks, Bob Minicucci, State Lean Network
10:35 a.m. Break/ Visit Posters
10:50 a.m. Non-Profit Case Study - Gateways Community Services - Support Intensity Scale - Mindy Pond, Family Support Operations Manager
11:10 a.m. State Case Study: Department of Revenue Administration - Meals and Rentals License Renewals Project - Melissa Rollins, Diane Dawson, & Philip Lawrence, DRA
11:30 a.m. "Door prize" scholarships to Bureau of Education & Training's class, Introduction to Lean Process Improvement Techniques - Commissioner Linda Hodgdon, Department of Administrative Services.
11:40 a.m. Closing Observations: Jim Womack
11:50 a.m. Closing Observations: Commissioner John Barthelmes, Department of Safety
Governor Maggie Hassan addressing the Lean Summit.
DOT Commissioner Christopher Clement welcomed a crowd of more than 300.
Governor Hassan awarded a certificate of recognition to the Department of Revenue's team for their Lean project on Meals and Rentals Licensing.
Commissioner Tom Burack introduced the series of Case Studies.
Department of Administrative Services | 25 Capitol Street | Concord, NH